RETURN & REFUND POLICY
At Davis Island Aromas, each product is thoughtfully handcrafted with care. Due to the personal nature of our skincare and body care products, all sales are final.
RETURNS & EXCHANGES
We do not accept returns or exchanges for change of mind, scent preferences, or products that have been opened or used.
TEMPERATURE SENSITIVITY & MELTING DURING SHIPPING
Our handmade body butters, belly butters and eczema creams contain natural ingredients that are sensitive to heat. During shipping, particularly in warmer climates or during periods of high temperatures, these products may soften or melt.
Melting during transit is a natural characteristic of our butter-based products and is not considered a product defect. Melting alone does not qualify an order for a return, exchange, or refund, except where required by applicable law.
If your body butter or belly butter arrives melted or softened, we recommend placing the sealed container upright in the freezer for approximately 10 minutes, or until the product begins to solidify. You may then allow it to return to room temperature before use.
Please note that although the butter will firm up again, its original whipped, mousse-like texture and volume may change. This does not necessarily affect the product's intended moisturizing properties.
We encourage customers to retrieve packages promptly after delivery and avoid leaving products outdoors or in hot vehicles.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at Davisislandaromas@gmail.com.
Please include your name, order number, a description of the issue, and clear photographs of the product and packaging.
We will review your concern and work toward an appropriate resolution, which may include a replacement or refund but is not guaranteed.
SHIPPING COSTS
Original shipping charges are nonrefundable except where required by law or when a refund is issued because of an error on our part. If we request a return for a damaged, defective, or incorrect item, we will provide instructions and cover the necessary return shipping costs.
REFUND PROCESSING
Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.
CONTACT US
Davis Island Aromas
This policy does not limit any rights customers may have under applicable law.